Following are questions and answers about how to manage access to your group accounts and information.

Q: How do I give someone access to our Online Group Service Center or remove access privileges?

A: The people to whom you assign access are called “Users” within the context of the Online Group Service Center. Only the primary group leader for your organization can add or delete a User. To add a new User:

• Log in to the Online Group Service Center
• Select “Users” from the top navigation
• Within the Users screen, select “Add New User”
• Enter the name, email address and phone number for the individual
• Select the role that you are assigning to that person
• Check the box to acknowledge that this new User will be given access to employee information

To edit a User:

• Log in to the Online Group Service Center
• Select “Users” from the top navigation
• Within the “User Administration” screen, select name of the User to be edited
• Update any necessary fields
• Validate the change by selecting “Save”

To delete a User:

• Log in to the Online Group Service Center
• Select “Users” from the top navigation
• Within the “User Administration” screen, select name of the User to be deleted
• Select “Remove”
• Validate the change by selecting "Yes"